Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or to enquire, you can contact us at shop@mobelstory.com. 

Damages and issues
Please inspect your order upon reception and contact us within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, including:

• Custom or made-to-order products (e.g., FLEXA furniture)

• Assembled or used items

• Final sale items and gift cards

• Textiles and rugs (for hygiene reasons)

Please get in touch if you have questions about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

We reserve the right to decline refund requests that are made in poor faith or beyond the stated return period.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note:

• Original shipping charges are non-refundable

• Return shipping costs, admin, and restocking fees may apply

 
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@mobelstory.com.