Everything You Need to Know, All in One Place.
Frequently Asked Questions (FAQ)
Orders & Shopping
1. What brands do you carry?
We feature a curated selection of premium children’s furniture and decor from FLEXA, Lorena Canals, and Nobodinoz—all designed for quality, safety, and timeless style.
2. Do you have a showroom?
Yes! You can visit our showrooms to experience our products in person:
📍 Forum The Shopping Mall – #02-19/20, 583 Orchard Road, Singapore 238884
📍 Marina Square Shopping Mall – #02-07, 6 Raffles Boulevard, Singapore 039594
3. Why don’t FLEXA products have prices listed?
FLEXA pieces are customizable and made-to-order, with pricing depending on the configuration and availability. Click “Request Pricing” on the product page, and we’ll get back to you within 24 hours.
4. How can I get assistance choosing the right furniture?
We’re here to help! Reach out via:
• WhatsApp: +65 96424069
• Email: hello@mobelstory.com
• Visit Our Showroom for an in-person consultation.
Shipping & Delivery
5. How long does shipping take?
- In-Stock Items: Delivered within 3-5 business days.
- Pre-Order & Made-to-Order Items: Shipping times vary. We will provide an estimated timeline once your order is confirmed.
6. How much does shipping cost?
- Singapore: Free shipping on orders over $100. A flat fee applies to smaller orders.
- International Shipping: Rates are calculated at checkout. Duties & taxes may apply depending on your country’s regulations.
7. Do you offer assembly services?
For FLEXA furniture and other large items, assembly services may be available upon request. Please inquire before placing your order.
Returns & Exchanges
8. What is your return policy?
We accept returns within 7 days of delivery for eligible items. Products must be unused and in their original packaging. To start a return, contact us at hello@mobelstory.com.
9. What if my item arrives damaged or defective?
We take quality seriously. If your order arrives damaged, please notify us within 48 hours with photos, and we’ll assist you with a replacement or solution.
Product Warranty & Care
10. Do your products come with a warranty?
Yes! Most FLEXA furniture comes with a 2-year warranty. Warranty details for other brands vary—please check the product page or inquire for specifics.
11. How do I care for my furniture and textiles?
Each product has specific care instructions. In general:
• Wood furniture: Wipe with a damp cloth; avoid harsh chemicals.
• Textiles & Rugs: Many are machine-washable—check the product details for washing guidelines.
1. What brands do you carry?
We feature a curated selection of premium children’s furniture and decor from FLEXA, Lorena Canals, and Nobodinoz—all designed for quality, safety, and timeless style.
2. Do you have a showroom?
Yes! You can visit our showrooms to experience our products in person:
📍 Forum The Shopping Mall – #02-19/20, 583 Orchard Road, Singapore 238884
📍 Marina Square Shopping Mall – #02-07, 6 Raffles Boulevard, Singapore 039594
3. Why don’t FLEXA products have prices listed?
FLEXA pieces are customizable and made-to-order, with pricing depending on the configuration and availability. Click “Request Pricing” on the product page, and we’ll get back to you within 24 hours.
4. How can I get assistance choosing the right furniture?
We’re here to help! Reach out via:
• WhatsApp: +65 96424069
• Email: hello@mobelstory.com
• Visit Our Showroom for an in-person consultation.
5. How long does shipping take?
- In-Stock Items: Delivered within 3-5 business days.
- Pre-Order & Made-to-Order Items: Shipping times vary. We will provide an estimated timeline once your order is confirmed.
6. How much does shipping cost?
- Singapore: Free shipping on orders over $100. A flat fee applies to smaller orders.
- International Shipping: Rates are calculated at checkout. Duties & taxes may apply depending on your country’s regulations.
7. Do you offer assembly services?
For FLEXA furniture and other large items, assembly services may be available upon request. Please inquire before placing your order.
8. What is your return policy?
We accept returns within 7 days of delivery for eligible items. Products must be unused and in their original packaging. To start a return, contact us at hello@mobelstory.com.
9. What if my item arrives damaged or defective?
We take quality seriously. If your order arrives damaged, please notify us within 48 hours with photos, and we’ll assist you with a replacement or solution.
10. Do your products come with a warranty?
Yes! Most FLEXA furniture comes with a 2-year warranty. Warranty details for other brands vary—please check the product page or inquire for specifics.
11. How do I care for my furniture and textiles?
Each product has specific care instructions. In general:
• Wood furniture: Wipe with a damp cloth; avoid harsh chemicals.
• Textiles & Rugs: Many are machine-washable—check the product details for washing guidelines.